Frequently Asked Questions
Covid-19 facility specific questions are in GREEN
General Facility Questions:
What day will the pool open? The pool is now projected to open in Fall. At this time staff are planning for a Grand Opening, Ribbon Cutting and Community Walk-through. This is all dependent on the Covid-19 phasing and any restrictions that might change or be put in place by the listed dates above.
**Tentative on COVID-19--Why the Grand Opening, Ribbon Cutting and Community Walk-through before we can swim? With any new facility, staff have experienced in the past that people have lots of questions, want to know how the facility works, and talk to staff they haven't seen and catch up. Staff want to be able to answer your questions, give you a tour of the new facility and show off all that the Shore Aquatic Center has to offer. By providing a non-swim event, staff will be able to catch up, get your membership set up, show their favorite features and when the pool does open focus on their job responsibilities.
When will memberships go on sale? Memberships will go on sale in September, memberships will not become active until the facility opens. Please go to our Admissions page for the new pricing scale. Note there is no longer a separate fee for Exercise Membership vs General Membership or a Non-District rate.
Will the rates go up for entrance and memberships? Yes, rates went up slightly to meet the increase in minimum wage, in most cases $.25 for daily admission. Please refer to the admission page for the 2020 rates for the Shore Aquatic Center.
I got a wooden token at a community event, how do I use it? Wooden tokens equal 1 entrance for 1 person to use the facility. Wooden tokens cannot be redeemed for cash or used to purchase other items at the pool.
What vending will the Shore Aquatic Center have? There will no longer be a vending or soda machine in the Shore Aquatic Center. Welcome Desk will be offering water for resale as well as protein and granola bars. Food and drinks will only be allowed in the lobby or in the party room during reserved events. Only water is allowed on the pool deck. No exceptions!!!
If I bought an Annual Membership or 12-Visit Pass before the pool closed, is it still valid? Yes! Any Annual Passes or 12-Visit Pass are still valid and on your account. When the facility reopens you can re-establish your membership based on how many months were remaining on your account before the pool closed. Our recreation software has this information, we just ask for an update of your contact info and a photo id. Those who had Monthly Billed passes will need to setup a new membership at the new price. Refer to Admissions page for new Membership rates.
Did the locker rooms get renovated? Yes, staff are very excited about the layout of our new facility to include Universal Changing rooms and Gender Locker Rooms. The Universal Changing Hallway holds 6 changing rooms that can be accessed by families, individuals, those with mobility issues, or anyone that would like to use these rooms to change. All items must be taken out of the room after you have changed and placed in lockers in the hallway or cubbies on the pool deck. The locker rooms have been designed with twice as many lockers and showers than in the previous locker rooms.
Lockers? There are lockers in locker rooms and universal changing hallway. Patrons will need to bring their own lock or will be available for purchase ath the Welcome Desk. Any standard combination lock should work for the lockers. Any items left in lockers or locked overnight will be placed in the Lost and Found bins.
How long are the new pools in terms of a workout? If you are working out in the Lazy River, it would take 45 laps to walk a mile. In the Wellness Pool, 88 lengths of the pool would be a mile (44 laps down & back).
What play features will be in the Activity Pool? Click on the attached link to see photo image of many of our new water features. 'PLAY FEATURES'
Does pool water kill the Coronavirus? There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19. 'USA Swimming'
Will the facility be limiting the amount of people allowed in the facility? When the facility is scheduled and able to open we will determine what capacity we can have by what Phase Clallam County has reached and what guidelines are in place to train, manage and operate an aquatic center safely. Management will work with the County Health Department if limitations on attendance and physical distancing are still required. This information will be posted and announced in the weeks/days before the facility opens.
Swim Lessons- Swim lessons will not start until Fall 2020 after the facility has opened and been in operation, and will be a very limited capacity.
Aerobics- Aqua and Dry Land classes will be limited in capacity to provide 6ft physical distancing and also fall within the facility size limitations. Staff will be requiring a pre-reservation for all classes that includes having a membership in good standing or prepaying for the class.
Are staff just making up the rules as you go? Each week the Manager, Member Services Coordinator and Aquatics Coordinator attend zoom meetings on running and operating aquatic facilities and youth programming. This is a serious matter that staff are working hard to understand new rules and regulations as well as provide the best programming for our community. Please be aware that regardless of what PHASE Clallam County is in when the facility opens there will be changes to how operations ran in the past.