Frequently Asked Questions
Covid-19 facility specific questions are in GREEN
General Facility Questions:
Why must I come in and setup my account and sign the waiver?
NEW! Covid-19 liability can now be agreed to without signing form in person. When making a reservation on your own, you will read and check the box to agree to these terms. If making a reservation over the phone, front desk will read the terms and after you agree, will check the box for you.
We still need to have valid/up to date contact information for anyone that will be swimming and/or in the facility in order to make a reservation. When you come in we will also talk about how the facility works, mask protocols, registration and costs. At this time you can ask all the questions you want, purchase swim gear, put money on an account, etc. Part of the reason for this process is to ensure that when you do come for the first time to swim you don't then ask 20 questions when you check in and hold up the other patrons who are trying to check in to swim. We will happily walk you through how to reserve swim times, how to reserve on the app and answer other questions such as where is the locker room, how cold is the lap pool etc. It happens, it's happening, and this is why we require to come in, ask questions, setup you account.
Cancellations: Cancellations must be 1 hour prior to your swim. You cannot cancel part of your family, and/or spouse reservation when you show up for your scheduled time. $1 NO Show Fee will be charged.
Does a 12 year old still need an adult to swim? In Phase 3 with new guidelines, the following rules are effective as of April 4, 2021. Children 8 and under need an adult in the water with them to encourage and enforce physical distancing. This is an adult who has paid and also has a reservation, who is physically in the water in swimming attire. Children 10 and under need an adult in the facility (this adult does not need a reservation unless they will be swimming). However, if this child is not following rules or Covid-19 protocols, it is the parent/guardian's responsibility to remind of these things, not the lifeguard/staff.
What is the Covid-19 Waiver? Patrons can now agree to terms of the COVID-19 liability waiver online by checking the box at time of payment of each reservation or over the phone by agreeing to these terms read to you by a front desk staff member, who will then check the box for you at checkout.
The COVID-19 Waiver is a document that each household must sign that signifies that you understand by going out in public you could get COVID-19, that physical distancing is required as are all protocols that the Shore Aquatic Center has to offer, and that William Shore Memorial Pool District is not held liable should you test positive for COVID-19.
Why did my account get flagged? Your account can get "flagged" by staff meaning until issue is resolved, no reservations can be made. Common reasons accounts are flagged include: 1) Unpaid or expired membership, 2) Unpaid no-show fees with no card on file to charge, 3) Multiple no-shows within the month with no reason,
4) Membership hold because of repeated inability to follow pool rules or COVID-19 precautions/guidelines.
I was charged a $1 no-show fee? Reservation NO-SHOW's will be charged a $1 no-show fee, if you don't show for 3 reservations your account will be put on hold. The $1 fee goes into the scholarship fund. This fee is because the Shore Aquatic Center is limited on how many people can be using the facility at one time. When you don't cancel your reservation you are taking a spot away from someone else who could have come swimming.
I can't wear a mask! The Clallam County Health Department approved the Shore Aquatic Center operations during Covid-19 ONLY if patrons wear a mask in the lobby, hallways and locker rooms. If you can't wear a mask , face shield or some facial covering in these areas then you will have to wait until Covid-19 restrictions ease.
Even if I have a medical exemption? NO MASK, NO ENTRY! Yes, even if you have a doctors note, you cannot come in the facility without a face mask, shield or covering.
Did the rates go up for entrance and memberships? Yes, rates went up slightly to meet the increase in minimum wage, in most cases $.25 for daily admission. Please refer to the Admissions or Memberships page for the 2020 rates for the Shore Aquatic Center
I got a wooden token at a community event, how do I use it? Wooden tokens equal 1 entrance for 1 person to use the facility. Wooden tokens cannot be redeemed for cash or used to purchase other items at the pool. If you are making a reservation and would like to use your wooden token, you can only do this in person at our front desk.
What vending will the Shore Aquatic Center have? There will no longer be a vending or soda machine in the Shore Aquatic Center. Welcome Desk will be offering water for resale as well as protein and granola bars. Food and drinks will only be allowed in the lobby or in the party room during reserved events. Only water is allowed on the pool deck. No exceptions!!!
If I bought an Annual Membership or 12-Visit Pass before the pool closed, is it still valid? Yes! Any Annual Passes or 12-Visit Pass are still valid and on your account. When the facility reopens you can re-establish your membership based on how many months were remaining on your account before the pool closed. Our recreation software has this information, we just ask for an update of your contact info and to agree to our Covid-19 liability waiver. Those who had Monthly Billed passes will need to setup a new membership at the new price with an updated card on file. Refer to Admissions page for new Membership rates.
Did the locker rooms get renovated? Yes, staff are very excited about the layout of our new facility to include Universal Changing rooms and Gender Locker Rooms. The Universal Changing Hallway holds 6 changing rooms that can be accessed by families, individuals, those with mobility issues, or anyone that would like to use these rooms to change. All items must be taken out of the room after you have changed and placed in lockers in the hallway or on bleachers or benches on the pool deck. The locker rooms have been designed with twice as many lockers and showers than in the previous locker rooms.
Lockers? There are lockers in locker rooms and universal changing hallway. Patrons will need to bring their own lock or will be available for purchase ath the Welcome Desk. Any standard combination lock should work for the lockers. Any items left in lockers or locked overnight will be placed in the Lost and Found bins and can only be kept up to a week due to current protocols.
How long are the new pools in terms of a workout? If you are working out in the Lazy River, it would take 45 laps to walk a mile. In the Wellness Pool, 88 lengths of the pool would be a mile (44 laps down & back).
What play features will be in the Activity Pool? Click on the attached link to see photo image of many of our new water features. 'PLAY FEATURES' Update! Spray water features have been turned back on!
Does pool water kill the Coronavirus? There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19. 'USA Swimming'
Will the facility be limiting the amount of people allowed in the facility? Management is in constant communication with the County Health Department about limitations on attendance and physical distancing requirements. NEW: The facility is currently allowing 83 patrons in the facility at each 90-minute reservation slot, including 3 per lap lane.
Lap swimmers no longer need to make a reservation except for the 5:30-6:30am slot. Swimmers will instead be signed in, checked in with membership scan card or pay general admission fees, then receive a wristband that allows lap swimmers only to stay in the facility while other pool users in the Wellness/Activity reservations clear the facility at the normal reservation times.
Please ask front desk for more information about this change.
Swim Lessons- Our coordinator is working hard fitting as many lessons in each session as possible. We are still training instructors, adjusting schedules, communicating with parents, and staying up to date on ever-changing Covid-19 guidelines for swim instruction.
Aerobics- Aqua and Dry Land classes will be limited in capacity to provide 6ft physical distancing and also fall within the facility size limitations. Staff will be requiring a pre-reservation for all classes that includes having a membership in good standing or prepaying for the class at time of reservation. We will post updates as our coordinator finalizes schedules with the aerobics instructors.
Are staff just making up the rules as you go? Each week the Manager, Member Services Coordinator and Aquatics Coordinator attend zoom meetings on running and operating aquatic facilities and youth programming. This is a serious matter that staff are working hard to understand new rules and regulations as well as provide the best programming for our community. Please be aware that regardless of what PHASE Clallam County is in when the facility opens there will be changes to how operations ran in the past.