Frequently Asked Questions

Covid-19 facility specific questions are in GREEN


General Facility Questions:

Cancellations: Cancellations must be 1 hour prior to your swim. You cannot cancel part of your family, and/or spouse reservation when you show up for your scheduled time. $1 NO Show Fee will be charged. 

Does a 12 year old need an adult to swim? Yes, 12 and under must have an adult(16+) in water to encourage and enforce physical distancing. This is an adult who has paid, who is physically in the water in swimming attire.

What is the Covid-19 Waiver? The COVID-19 Waiver is a document that each household must sign that signifies that you understand by going out in public you could get COVID-19, that physical distancing is required as are all protocols that the Shore Aquatic Center has to offer, and that William Shore Memorial Pool District is not held liable should you test positive for COVID-19. You need to come IN PERSON to our lobby off LIncoln St. and sign the waiver so we can attach it to your existing or new user account before making any reservations to swim. 

Why did my account get flagged? If you didn't sign the wavier and made a reservation, staff will flagged your account until you come in and sign the waiver. Only once the account is un-flagged can you make the reservation.


I was charged a $1 no show fee? Reservation NO SHOW's will be charged a $1 no show fee, if you don't show for 3 reservations your account will be put on hold. The $1 fee goes into the scholarship fund. This fee is because the Shore Aquatic Center is limited on how many people can be using the facility at one time. When you don't cancel your reservation you are taking a spot away from someone else who could have come swimming. 

I can't wear a mask! The Clallam County Health Department approved the Shore Aquatic Center operations during Covid-19 ONLY if patrons wear a mask in the lobby, hallways and lockers rooms. If you can't wear a mask , face shield or some facial covering in these areas then you will have to wait until Covid-19 restrictions ease.


Even if I have a medical exemption? NO MASK, NO ENTRY! Yes, even if you have a doctors note, you cannot come in the facility without a face mask, shield or covering.

Did the rates go up for entrance and memberships? Yes, rates went up slightly to meet the increase in minimum wage, in most cases $.25 for daily admission. Please refer to the Admissions or Memberships page for the 2020 rates for the Shore Aquatic Center


I got a wooden token at a community event, how do I use it? Wooden tokens equal 1 entrance for 1 person to use the facility. Wooden tokens cannot be redeemed for cash or used to purchase other items at the pool. 

What vending will the Shore Aquatic Center have? There will no longer be a vending or soda machine in the Shore Aquatic Center. Welcome Desk will be offering water for resale as well as protein and granola bars. Food and drinks will only be allowed in the lobby or in the party room during reserved events. Only water is allowed on the pool deck. No exceptions!!!

If I bought an Annual Membership or 12-Visit Pass before the pool closed, is it still valid? Yes! Any Annual Passes or 12-Visit Pass are still valid and on your account. When the facility reopens you can re-establish your membership based on how many months were remaining on your account before the pool closed. Our recreation software has this information, we just ask for an update of your contact info and to sign our Covid-19 liability waiver. Those who had Monthly Billed passes will need to setup a new membership at the new price with an updated card on file, and also need to fill out the liability waiver. Refer to Admissions page for new Membership rates.

Did the locker rooms get renovated? Yes, staff are very excited about the layout of our new facility to include  Universal Changing rooms and Gender Locker Rooms. The Universal Changing Hallway holds 6 changing rooms that can be accessed by families, individuals, those with mobility issues, or anyone that would like to use these rooms to change. All items must be taken out of the room after you have changed and placed in lockers in the hallway or on bleachers or benches on the pool deck. The locker rooms have been designed with twice as many lockers and showers than in the previous locker rooms. 

Lockers? There are lockers in locker rooms and universal changing hallway. Patrons will need to bring their own lock or will be available for purchase ath the Welcome Desk. Any standard combination lock should work for the lockers. Any items left in lockers or locked overnight will be placed in the Lost and Found bins and can only be kept up to a week due to current protocols. 

How long are the new pools in terms of a workout? If you are working out in the Lazy River, it would take 45 laps to walk a mile. In the Wellness Pool, 88 lengths of the pool would be a mile (44 laps down & back).

What play features will be in the Activity Pool? Click on the attached link to see photo image of many of our new water features. 'PLAY FEATURES' Update! Spray water features have been turned off effective Thurs.10/29 due to recent Covid-19 protocol changes. 

Does pool water kill the Coronavirus? There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19. 'USA Swimming'


Will the facility be limiting the amount of people allowed in the facility?  Management is in constant communication with the County Health Department about limitations on attendance and physical distancing requirements. The facility is currently allowing 51 patrons in the facility at each 90-minute reservation slot, including 2 per lap lane.

Swim LessonsOur coordinator is working hard fitting as many lessons in each session as possible. We are still training instructors, adjusting schedules, communicating with parents, and staying up to date on ever-changing Covid-19 guidelines for swim instruction. 


Aerobics- Aqua and Dry Land classes will be limited in capacity to provide 6ft physical distancing and also fall within the facility size limitations. Staff will be requiring a pre-reservation for all classes that includes having a membership in good standing or prepaying for the class at time of reservation. We will post updates as our coordinator finalizes schedules with the aerobics instructors. 

Are staff just making up the rules as you go? Each week the Manager, Member Services Coordinator and Aquatics Coordinator attend zoom meetings on running and operating aquatic facilities and youth programming. This is a serious matter that staff are working hard to understand new rules and regulations as well as provide the best programming for our community. Please be aware that regardless of what PHASE Clallam County is in when the facility opens there will be changes to how operations ran in the past.